HOW DOES SHIPPING WORK?
Balance your Zen partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. via our partnership with USPS.
Orders typically take up to 7 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 14 days.
- Transit Times to United States: 12-20 days
- Average transit times are received in 3 weeks.
While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or back end charges incurred.
IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error in your shipping details, kindly e-mail us at Luca.email@example.com as soon as possible.
You will be able to track your new product for the whole journey to you. Every product comes with a tracking number which will be emailed to you when we have processed the order and it have left our storage.
You can track your Order here:
I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?
Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends time to source for quality yet affordable products
We do our best to reduce cost on your end so you don't have to pay high taxes/premiums to get your items! If you place an order with us for multiple items it is more than likely going to be shipped in more than one package.
Please allow some time for all of your items to arrive.
WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we'll help you through the process.